People come to you because you do what they can't. You provide them with the best you can. But when you can say this? Exactly when you satisfy your customer to the fullest. Satisfying your customer... Easy task? Definitely not. Impossible task? Absolutely not. So how do you do it? Follow the scroll.
Treat them like a king
Remember, Customer IS The King and WILL BE The King. So treat them like a King. Be a listening ear to them. They will pour their needs out, contain them appropriately. Shape them accordingly. Present them aptly.
Gift your time Your customer can't hop on running train. Be a station. Don't just give your time, gift it to them. Lend as much time as you can. Even time is a very precious thing, you have to invest that much to get expected returns. Help them to understand the flow.
Picture perfect Give them transparency. In your process, in your service. Make them visualize a picture that is perfect. Leave them no space for any doubts. Make everything very clear to them that they don't have to ask "What?"
What they want Consider your customers' needs. Even if they keep changing, deliberately consider them. If they can't put it right, try to understand what they exactly want. Make them understand what you can deliver for their needs.
Reliance If they can't trust you now, they will trust you never. Be believable. Give them a reason to trust you. Show them that they can have faith in you with all their heart. Put them at ease so they don't have to worry. Customers love it when they don't need to focus on such things.
At the doorstep Deliver your service in time. Make your service prompt that will surprise them. There is no day and night in service providing. There is just TIME. Try to be at their service whenever and wherever they want.
Down to earth Whenever you speak with your customers, be respectful. Use a polite tone no matter what the customer's tone is. Behave yourself- in person, over the call, in the mail, in any chat. One mistake and you are doomed.
Rapport Develop a bond of relationship with your customers. It's not about what you do, how you do it makes a great difference. When they are comfortable with you, they rely on you. This is the best type of relationship you can have.
Thank you and Sorry ALWAYS say 'Thank You' to your customers. Even you are serving them, you should be thankful to them for the work they've given you, for their time and patience. If they are satisfied with your work, say Thank You. If they are not satisfied, immediately apologize to them and make corrections. Don't leave them unanswered. They will be thankful to you for that and won't feel sorry for your poor manners.
To be continued... Does it stop at delivering the product? NO. Take feedbacks. Keep in touch with them. Remind them that you once have served them. They will always remember you, recommend you and come back to you for their next requirement.
WHEN THEY SPEAK ABOUT US...
Trimitiy is one of the wonderful company I came across in my professional life. Their design sense and creativity are awesome. Team Trimitiy has an innate ability to understand the crux of your requirements and is super efficient in delivering a design just like you want it to be with a dash of more appeal to put your business on the forefront. Trimitiy has become a go-to company for all my design needs. Keep up the great work Team Trimitiy.
My association with Trimitiy has been quite satisfactory. The people are highly professional, and they are ever ready to keep working on your content till you are thoroughly satisfied. If anyone is looking for a reliable design studio, look no further than Trimitiy.
Trimitiy Studio is working very hard. Their staff has got good understanding and very cooperative. Last 3/4 years I am getting not only good services but they fulfil their commitments. You can knock their door any time, they welcome you with a smiley face. My good wishes to Trimitiy.
Amazing creative people.
Very friendly yet very prompt.
Complete professional approach changed our way of thinking about modern packaging and digital marketing.
Kudos team, way to go.
Very professional and one of the nicest people l have ever worked with. Would highly recommend - all the way from Canada. Shubhada Joshi and her awesome team leaves no stone unturned whwn it comes to meeting your expectations.
It was a pleasure to work with Trimitiy Team. Designer was very cooperative and accommodative. I have been shown multiple options based on my requirements and designer showed patience while I made changes and finalised the design. Quality of the outcome was excellent and it really matched with our product line. Thanks
We, Patankar Farm Products, have seen the tangible benefits of the design and labelling work done by Trimitiy for our products. While our farm products such as Honey and Virgin Coconut Oil are fresh, pure, organic and are of highest quality, it is the perception of end consumers about them which makes them purchase these products. The design on packaging and the labelling enables and enhances this perception. We are happy for the work Trimitiy has done for us to create the simple but effective logo and corresponding designs.
I know Ashish and Shubhada for years now but this was the first time that we connected professionally. I wanted to get a flyer designed. Their team sent me several options with different color schemes and designs. Team is open to multiple inputs/changes. Transaction was smooth. I am very happy with the output. Thank you Ashish, Shubhada and team. Keep rocking.